Terms of Service

Last updated 25 October 2026

Version 2.0

These Terms are an agreement between you and Webgarh Solutions Private Limited, a company incorporated in India (CIN U72200CH2013PTC034390) ("Webgarh", "we", "us"). They govern your use of the Webgarh GTM Assistant Shopify app (the "App"), gtmassistant.app (the "Site"), and the setup, audit and support services we provide with them (together, the "Service").

By installing the App or using the Service you accept these Terms. If you do not accept them, do not install or use the Service.

1. Who may use the Service

The Service is for businesses. You must be able to enter a binding contract. If you act for a company, store or agency, you confirm that you are authorised to accept these Terms for it and to connect its Shopify store and its accounts on other platforms.

2. The Service

The App sends conversion events from your Shopify store server-side, directly to your platforms. These are the advertising, analytics and marketing services you choose to connect (the "destination platforms"). The App also helps you check that your tracking works, and our team helps with setup.

We improve the Service continuously and may change, add or remove features. If we remove a feature you pay for, we will tell you in advance where we reasonably can.

3. Your account and access

You agree to give accurate information and keep it up to date, to keep your credentials secure, and to tell us promptly about any unauthorised access. You are responsible for the access you grant us in Shopify and on destination platforms, and for the settings, IDs and permissions you provide.

4. Your responsibilities

You are responsible for your store, your customers, and your compliance with the laws and platform policies that apply to your business. In particular, you are responsible for:

• telling your customers, in your own privacy policy, that you use tracking and which platforms receive their data;
• collecting consent where the law requires it, through your store's consent settings. The App respects the consent choice your store records, but cannot collect consent for you;
• choosing which destination platforms to connect and complying with their terms;
• reviewing your tracking and reports before relying on them for business decisions.

5. Data

Our Privacy Policy explains how we handle personal data. When the App processes your customers' personal data, we do so on your behalf and on your instructions. The Data Processing Agreement, available on request at privacy@webgarh.co.in, forms part of these Terms when it applies to you.

You keep all rights in your store data. You allow us to use it to provide, secure and improve the Service, and to create aggregated, anonymised statistics that do not identify you or any person.

6. Plans, billing and taxes

• Plans and prices are shown in the App and on the Site. Prices are in US dollars.
• Fees are billed through Shopify's billing system and appear on your Shopify invoice.
• You authorise the charges for the plan you choose. Taxes are added where the law requires.
• If a charge cannot be collected, we may limit or suspend the Service until it is paid.
• We may change prices. We will tell you at least 30 days before a price increase applies to you, and Shopify will ask you to approve any new charge where its billing rules require it.

We do not issue refunds ourselves. All charges are made by Shopify, and any refund request goes to Shopify, as our Refund Policy explains.

7. Acceptable use

You must not use the Service to:

• break any law, platform policy or Shopify requirement, or anyone's rights;
• process personal data without the notice, consent or legal basis the law requires;
• send data you are not allowed to send to a destination platform;
• introduce malware, overload or interfere with our systems, or test their vulnerability without our written permission;
• copy, resell, sublicense or reverse engineer the Service, except as the law allows;
• misrepresent your identity, your store or your authority.

We may suspend or end your access if you break this section or put us, Shopify, a destination platform, another merchant or any person at risk.

8. Sanjo and AI features

Sanjo is GTM Assistant's AI agent: an AI character, not a person. His voice and animation are generated with AI tools, and where you can chat with him, his answers are generated by an AI model.

AI-generated answers can be incomplete or wrong. They are general guidance, not professional advice, and they do not change your plan, your price or these Terms. Only a written confirmation from our team does that. You can ask to speak to a person at any time.

9. Intellectual property

The Service, including the App, the Site, our software, reports, documentation, designs, the Sanjo character and our trademarks, belongs to Webgarh or its licensors. We give you a limited, non-exclusive, non-transferable, revocable right to use the Service for your own store, or for the stores of clients you are authorised to act for, while these Terms are in force.

If you send us feedback or ideas, we may use them freely without paying you.

10. Third-party platforms

The Service works with Shopify and the destination platforms you connect. They are run by other companies under their own terms, and they may change their systems or rules at any time. We are not responsible for their services, their outages, or the changes they make.

11. Tracking results

We work hard to make tracking complete and reliable, but results depend on things outside our control: browser and device privacy settings, ad blockers, customers' consent choices, platform attribution and reporting rules, Shopify updates, theme changes and other apps. We do not guarantee any particular match rate, attribution result, revenue, return on ad spend or campaign outcome.

12. Disclaimer

Apart from the promises written in these Terms, the Service is provided "as is" and "as available". To the extent the law allows, we disclaim all other warranties, including fitness for a particular purpose and uninterrupted or error-free operation.

13. Limitation of liability

To the extent the law allows:

• neither party is liable for indirect or consequential loss, including lost profits, revenue, data, goodwill or ad spend; and
• our total liability for all claims relating to the Service is limited to the fees you paid us for the Service in the three months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law.

14. Indemnity

You will indemnify Webgarh against claims, losses and reasonable legal costs arising from your store, your data, the destination platforms you connect, or your breach of these Terms or of the law.

15. Suspension and termination

You may stop using the Service at any time by uninstalling the App. Uninstalling ends your Shopify billing for the App from that point.

We may suspend or end the Service for you if you breach these Terms, do not pay, create a security or legal risk, or if we stop offering the Service, in which case we will give you reasonable notice.

When the Service ends, amounts already due remain payable, and we handle your data as described in the Privacy Policy and, where it applies, the Data Processing Agreement. Sections that by their nature should continue (including 9, 12, 13, 14 and 18) survive.

16. Changes to these Terms

We may update these Terms. We will post the new version on the Site with its effective date and, for material changes, tell you by email or in the App at least 15 days before they apply. If you continue to use the Service after that date, the new Terms apply; if you do not agree, you can uninstall the App.

17. General

• Force majeure. Neither party is responsible for delays or failures caused by events beyond its reasonable control.
• Assignment. You may not transfer these Terms without our consent. We may transfer them as part of a reorganisation or sale of our business.
• Entire agreement. These Terms, the Privacy Policy, the Refund Policy, the Data Processing Agreement where it applies, and any signed order form are the whole agreement about the Service. If a signed order form conflicts with these Terms, the order form wins for that service.
• Severability and waiver. If a provision is unenforceable, the rest still applies. Not enforcing a provision is not a waiver of it.
• Notices. We send notices to the email address on your account. You send notices to support@webgarh.co.in.

18. Governing law and disputes

These Terms are governed by the laws of India. The parties will first try to resolve any dispute in good faith. If it is not resolved within 30 days, the courts at Chandigarh, India have exclusive jurisdiction.

19. Contact

Webgarh Solutions Private Limited Email: support@webgarh.co.in · Privacy and grievances: privacy@webgarh.co.in

Definitions

• App — the Webgarh GTM Assistant Shopify app.
• Destination platform — an advertising, analytics or marketing platform you connect to the App.
• Service — the App, the Site, and the setup, audit and support services we provide with them.
• Sanjo — GTM Assistant's AI agent.
• Store data — data from your Shopify store that the App processes, including order and event data.